Yes, if you wish to pick up your order, please use the code "PICKUP" during checkout, which is going to set the shipping costs to $0. You can then pick up your order at our studio close to Queen Street West and Roncesvalles in Toronto once it's ready.
Items are shipped within 1-2 weeks of when the order was placed as every item is made to order. Once shipped, you will receive an email confirmation containing tracking information.
We use all Canada Post and send all products with a tracking number. You’ll be asked to select a delivery method during checkout.
Because every product is made to order, we generally do not offer refunds. However if you experience product failure, we will happily replace it or issue a full refund upon return receipt and inspection. In the event that a refund is agreed upon, please allow us up to 31 days to process from the date of the agreed refund.
Leather: All our leather is sourced from Italy and the US. Our leather comes from the best tanneries in the world including Conceria Walpier (Italy), Badalassi Carlo (Italy) and Wickett & Craig (USA). We only use full grain vegetable tanned leather, which is the highest quality leather available.
Thread: I have long been looking for the perfect thread and finally set on waxed linen thread by Yue Fung. It's a pure natural thread with a light waxed coating, has a nice sheen and is resistant to fraying. You can choose your colour of choice, but feel free to reach out for any custom colour requests as we usually have small samples of all kinds of colours in the studio.