Items are shipped within 1-2 weeks of when the order was placed as every item is made to order. Once shipped, you will receive an email confirmation containing tracking information.
We use all Canada Post and send all products with a tracking number. You’ll be asked to select a delivery method during checkout.
Because every product is made to order, we generally do not offer refunds. However if you experience product failure, we will happily replace it or issue a full refund upon return receipt and inspection. In the event that a refund is agreed upon, please allow us up to 31 days to process from the date of the agreed refund.
Leather: All our leather is sourced from Canada and the US. We use leather from Wickett & Craig which is one of the oldest tanneries in North America, making superior leather since 1867. We also source leather from Horween Leather Co. which is producing world famous leather since 1905. All the hides we use are vegetable tanned, which means that there are no chemicals used in the tanning process.
Thread: We exclusively use a braided polyester thread which is extremely strong and resistant to mildew. We normally use a dark brown or light cream colour, but we can also order a specific colour if we don't have what you're looking for in stock.